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Terms & Conditions

Maison CR Imports LLC Terms & Conditions

Last Updated: December 5, 2019

General Conditions:

  • 21 Years of Age or Older & In-Person Signature Requirement: Deliveries require an adult signature of 21 years of age or older. After 3 attempts to delivery, shipments are held at UPS for 1-3 days and then returned. We hope this does not happen as VinoShipper provides advance notice and tracking numbers for shipments.
  • Returned Packages: A return packaging fee as well as reshipping fee may be charged to the customer.
  • Re-Shipping: Package(s) which are returned due to failed delivery and re-shipped will incur the re-shipping.
  • Redirected shipments: We are happy to redirect your shipment. Once shipped, if you do need to change shipping destinations, a redirect and any additional shipping costs will be applied.
  • Tracking: Shipping tracking numbers are provided so you are aware of when a shipment is due to be delivered and can arrange for an adult of 21 years of age older to be available to sign for the package.
  • Legal Restriction: Unfortunately, regulations restrict us from shipping alcohol to PO Boxes or APO/FPO addresses.
  • Taxes & limitations: Individual state regulations for taxes and limits do apply.
  • Returned shipments: You are responsible for shipping, return and re-shipping costs.
  • Regulations for shipping wine/mead/cider vary by state. We comply with all regulations based on their individual shipping laws and limitations. Due to current state regulations, we regretfully cannot ship wine to all states.
  • Damaged shipments are insured. Please notify the winery if you incur such a shipment.
  • Sold: Once the order is processed the wine is considered purchased even if returned.

Heat & Weather Conditions

Because of our sensitivity to the temperature variances that can occur during the summer months, we generally ship Monday through Wednesday. We may, at times, contact customers to consult on overnight shipping or a holding the shipment back to ensure the integrity of their wines.

Delivery Schedule

Shipments are via UPS. 

Return Policy

We stand behind every wine we offer and we want you to be completely satisfied with your purchase. If you are not satisfied with your order, please contact us within 30 days of receipt of your order and we will arrange for a replacement (pending availability) or refund.

Club Conditions

  • Automatic Deliveries: This is an automatic delivery program where you agree to have the payment for the order automatically.
  • Limited Productions: The winery may substitute a different vintage of a wine (or a different wine of equal or greater value) if the specified vintage designated for that shipment is depleted during the pick-up/shipment time frame.
  • Member Details: Current contact, billing and shipping information must be provided.
  • Age requirement: When registering for wine club membership you are confirming you are 21 years of age or older.
  • Membership will be ongoing until we receive a request to terminate membership.
  • Minimum Commitment: We request a one year commitment – early termination fee may be imposed.
  • Leaving the Program: You must notify us via email at operations@maisoncr.com at least 30 days prior to shipping with any changes or cancellations. 

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